SUPPORT FAQ'S

How to upgrade (100% Free) to our new-look payroll system

Employee Setup

How to setup a New Employee - Step 1
How to setup a New Employee - Step 2
How to setup a New Employee - Step 3
How to setup a Contractor
How to change Employee Agreement
How to change Employee Personal Details


Agreement

How to setup Employee's Default Working Hours
How to setup Employee's Default Pay Rate
How to setup Employee's Regular Allowance
How to setup Employee's Regular Deduction
How to setup Employee's Child Support Deduction
How to setup Employee's Arrears Payment Deductions
How to setup Employee's Holiday & Leave Entitlement
How to view and add Leave History


Personal Details

How to setup Employee's IRD No & Tax Code
How to setup Employee's Payment Method
How to setup Employee's KiwiSaver Deduction 
How to setup Employee's Payroll Giving


Accounts

How to use My Account Balance
How to use Trust Fund account
How to Authorise an Accountant


Scenarios

Integration with Crystal Payroll & Xero
Handling a notice from the IRD
How to assign a half day off
How to enter ACC First Week
How to alter a previous pay period
How to payback Kiwisaver by Employer
How to manage Public Holidays

Employee / Manager

How to setup Manager Access
How to create Employee Access
How does an Employee use Leave Summary
How does an Employee enter Timesheets
How does an Employee enter Leave Request
How does a Manager Approve Employee Timesheets
How does a Manager Approve Employee Leave Requests


Company Setup

How to setup Company Details
How to setup a Company User
How to setup Integration
How to update Company Contact Details
How to alter or add a Company User Group
How to change a User Code and Password
How to setup Allowances / Deduction Items
How to setup Contractor Income Items
How to setup Commission Items
How to change Overtime Pay Rates


Processing

How to enter Worked Hours (S/F Time Format)
How to enter Leave Hours. (S/F Time Format)
How to enter Worked Hours (AWH format)
How to read and enter Leave Hours
How to calculate pay for a Public Holiday
How to use the Take Home Pay area
How to process a Termination
How to enter Irregular Allowance
How to enter Irregular Deduction
How to use the Pay Rate Calculator
How to enter Commissions
How to enter Extra Pay (Annual Bonus)
How to enter Contractor Income
How to process Departing Employees
How to process a One-off Pay